Terms of service

Good Pup Living - Terms of Service

Welcome to Good Pup Living. By accessing our website, browsing our store, placing an order, or purchasing products from us, you agree to these Terms of Service. Please read these terms carefully before using our website or completing a purchase.

Use of Our Website: You agree to use this website only for lawful purposes and in a way that does not violate applicable laws, infringe on the rights of others, interfere with the operation of the store, attempt to gain unauthorized access to our systems, or misuse any part of our website, products, content, or services.

Online Store: Good Pup Living is an online store based in the United States. We do not currently offer local pickup, local delivery, or in-person customer service. Orders are placed through our website and are fulfilled through our available fulfillment process and shipping partners.

Product Information: We do our best to display product descriptions, images, pricing, availability, sizing, materials, colors, features, and other product details as accurately as possible. However, we do not guarantee that all information on our website will always be complete, current, accurate, or error-free. Product colors, appearance, size perception, and details may vary depending on your screen, device, lighting, supplier updates, or manufacturing differences.

Pricing and Availability: Product prices, promotions, discounts, availability, and shipping options are subject to change without notice. We reserve the right to correct errors, update product information, change or discontinue products, cancel orders, or refuse service when necessary, including in cases involving incorrect pricing, product unavailability, supplier issues, payment problems, suspected fraud, or other operational concerns.

Orders: After placing an order, you may receive an order confirmation email. This confirmation means that we have received your order request, but it does not guarantee final acceptance, fulfillment, or shipment of the order. We reserve the right to cancel or refuse any order for reasons including suspected fraud, payment issues, incorrect pricing, product availability, shipping limitations, incorrect customer information, or circumstances outside our control.

Payments: Payments are processed through the payment methods available at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method and that all payment information provided is accurate. Orders may not be processed or shipped until payment has been successfully authorized or completed.

Shipping and Delivery: Good Pup Living offers Free Standard Shipping on eligible U.S. orders. Shipping and delivery times are estimates and may vary depending on order processing, product availability, fulfillment partners, carriers, destination, holidays, weather, high-order volume, or circumstances outside our control. Please review our Shipping Policy for more information about processing times, estimated delivery windows, tracking, multiple shipments, and delivery-related issues.

Returns and Refunds: Returns, refunds, replacements, cancellations, damaged items, defective items, incorrect items, and lost or delayed packages are handled according to our Return and Refund Policy. Please review that policy before making a purchase so you understand the conditions and timeframes that may apply.

Pet Product Use: Good Pup Living offers products intended for everyday dog-parent living. Customers are responsible for selecting products appropriate for their dog’s size, age, breed, behavior, chewing habits, health, and individual needs. Products should be used only as intended and under appropriate supervision. You should inspect pet products regularly and discontinue use immediately if a product becomes damaged, worn, unsafe, or unsuitable for your pet.

No Veterinary or Professional Advice: Content on our website, product descriptions, blog posts, social media, emails, or other communications may include general dog-parent lifestyle, care, comfort, routine, or product-related information. This information is for general educational and informational purposes only and is not a substitute for veterinary advice, professional training, diagnosis, treatment, or medical care. If you have concerns about your dog’s health, behavior, safety, diet, anxiety, injury, or medical needs, you should consult a qualified veterinarian, certified trainer, or appropriate professional.

Customer Responsibilities: Customers are responsible for providing accurate order, billing, shipping, and contact information at checkout. Good Pup Living is not responsible for delays, failed deliveries, lost packages, or other issues caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

Intellectual Property: All content on this website, including text, images, logos, graphics, product presentation, designs, branding, page layouts, written content, and other materials, is owned by or licensed to Good Pup Living unless otherwise stated. You may not copy, reproduce, distribute, modify, display, sell, or use our content, branding, or materials without prior written permission.

Third-Party Services: Our website may use third-party platforms, payment processors, shipping carriers, fulfillment partners, apps, analytics tools, or other service providers to operate the store and provide our services. We are not responsible for the actions, errors, delays, policies, or services of third parties outside our control.

Limitation of Liability: To the fullest extent permitted by law, Good Pup Living is not liable for indirect, incidental, special, consequential, punitive, or similar damages related to your use of our website, products, services, or inability to use them. This includes, but is not limited to, damages related to delays, product misuse, improper product selection, carrier issues, third-party service issues, or circumstances outside our reasonable control.

Changes to These Terms: We may update, modify, or replace these Terms of Service from time to time. Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms of Service.

Contact: For questions about these Terms of Service, contact us at goodpupliving@gmail.com.