Refund policy

Good Pup Living - Return and Refund Policy

We want you to feel good about your purchase from Good Pup Living. If something is not right with your order, please contact us and we will do our best to help in a fair and reasonable way.

Return Window: You may request a return within 7 days after your order is delivered. To be eligible for a return, the item must be unused, unworn, in the same condition that you received it, and in its original packaging. Items that have been used, washed, damaged, altered, or show signs of pet hair, odors, stains, wear, or use may not be eligible for return.

Return Approval Required: To request a return, please email us at goodpupliving@gmail.com with your order number, the item you want to return, and the reason for the return. If the item arrived damaged, defective, or incorrect, please include clear photos of the item and packaging so we can review the issue. Please do not send items back before contacting us. Returns sent without prior approval may not be accepted.

Non-Returnable Items: For hygiene, safety, and product quality reasons, we may not accept returns on used pet products, opened items, personalized or custom items, final sale items, gift cards, or products that show signs of wear, damage, odors, stains, pet hair, or use. If you are unsure whether your item is eligible for return, please contact us before sending anything back.

Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Since Good Pup Living offers Free Standard Shipping on eligible U.S. orders, any return-related shipping costs may still be the customer’s responsibility unless the return is caused by our error. Original shipping costs are non-refundable unless required by law or unless the return is due to a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items: Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us at goodpupliving@gmail.com within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue. If approved, we may offer a replacement, refund, store credit, or another appropriate resolution depending on the situation.

Refunds: Once your return is received and inspected, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method. Please allow several business days for your bank, credit card company, or payment provider to process and post the refund.

Cancellations: Orders may be cancelled only if they have not yet been processed, fulfilled, or shipped. If your order has already been processed, fulfilled, or shipped, we may not be able to cancel it.

Lost or Delayed Packages: If your package appears lost or significantly delayed, please contact us at goodpupliving@gmail.com with your order number. We will review the situation and help determine the next steps. Delivery issues caused by incorrect or incomplete shipping information provided at checkout may not be eligible for a refund or replacement.

Contact: For return or refund questions, contact us at goodpupliving@gmail.com.