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Good Pup Living is all about making everyday life with your pup a little better — with thoughtfully selected products, practical ideas, and helpful guidance for the moments you share every day.

Follow us on social media for everyday dog-parent tips, practical ideas, helpful inspiration, and content made for real life with your pup.

Have a question about an order, shipping, returns, or something you’ve purchased? Check the FAQs below for quick answers, or use the contact form and we’ll get back to you as soon as possible.

Frequently asked questions

What is the return policy?

You may request a return within 7 days after your order is delivered. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

For hygiene and safety reasons, used pet products, opened items, or items showing pet hair, odors, stains, wear, damage, or other signs of use may not be eligible for return.

Before sending anything back, please contact us at goodpupliving@gmail.com with your order number and return request. Returns sent without prior approval may not be accepted.
Can I cancel my order?

Orders may be canceled only if they have not yet been processed, fulfilled, or shipped. If you need to request a cancellation, please contact us as soon as possible at goodpupliving@gmail.com or use the contact form below.

Notice: Once an order has been processed, fulfilled, or shipped, we may no longer be able to cancel it.
When will I get my order?

Orders are typically processed within 1–3 business days after payment is confirmed. Most orders are expected to arrive within 6–12 business days after they are processed and shipped.

Delivery times are estimates and may vary depending on the product, destination, carrier delays, holidays, weather, or other circumstances outside our control.

When tracking is available, you’ll receive the tracking information by email after your order has shipped.
Why did my items arrive separately?

Some products may ship from different fulfillment partners. Because of this, items from the same order may arrive in separate packages and at different times.

You may also receive more than one tracking number for the same order.
How can I track my order?

Once tracking information is available, it will be sent to the email address used when you placed your order.

Please allow some time for tracking updates to appear after a shipping label is created. If you have not received tracking information or believe there may be an issue with your shipment, contact us using the form below or at goodpupliving@gmail.com with your order number.
Do you ship within the United States?

Yes. Good Pup Living ships orders within the United States, and all of our products are fulfilled and shipped from U.S.-based locations.

We currently offer Free Standard Shipping on eligible U.S. orders. Delivery estimates and tracking information are provided according to our Shipping Policy.
What if my package is delayed or appears to be lost?

Delivery times are estimates and occasional carrier delays can happen. If your package appears significantly delayed or you believe it may be lost, please contact us using the form below or at goodpupliving@gmail.com with your order number.

We’ll review the available tracking information and help determine the appropriate next steps.
What if my item arrives damaged, defective, or incorrect?

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery using the contact form below or by email at goodpupliving@gmail.com.

Please include your order number and clear photos of the item and its packaging so we can review the issue. If approved, we may offer a replacement, refund, store credit, or another appropriate resolution depending on the situation.
How can I contact Good Pup Living?

For questions about your order, shipping, returns, refunds, or product information, please use the contact form below or email us at goodpupliving@gmail.com.

For order-related questions, please include your order number so we can review your request more quickly.

We do our best to respond as soon as possible. Response times may vary during weekends, holidays, or periods of high message volume.

Contact Form

Need help with a product, order, shipping update, return, or customer service question? Fill out the form below and we’ll get back to you as soon as possible.

Note: If your message is related to an order, please include your ORDER NUMBER so we can assist you faster.